“Our recent stay at Coocasa Mahabaleshwar was an absolute nightmare. The property was dirty, with the third room being nothing more than a storage space filled with spare mattresses, bed not being double and no attached bathroom. The hall was a mess, cluttered with old boxes, and the outdoor chairs were wet and surrounded by garbage. To make matters worse, there was a dangerous leak above the stairs.
We raised these issues with hotels.com immediately upon checking in, but they were unable to……
