橡树岭 住宿等级：2酒店, CNY481 起

“It was cool”

“I like the staff at the front desk very much. Check-in is also very smooth, but the cleaning of the room is worrying. I was thirsty at night and drank only a little water left in my cup. I subconsciously glanced at the cup and then I woke up. There was a small cockroach in the cup. It was alive!!!! Then I couldn't sleep anymore. I checked my bed for cockroaches. It was terrible. And there were a lot of small cockroaches in the bathroom. I killed them before I went to bed. There were so many……

“How refreshing to have a front desk agent look up and smile when checking us in. I would say 99% of the time anymore, hotel staff don’t even make eye contact or speak in full sentences, much less make you feel welcome. For once we were made to feel like guests, not inconveniences that interrupt their staring at a phone. ”

“staff were very helpful with a luggage issue I had”

“When I booked the room it wasn't clear it was a smoking room. The water pressure was low. And when we got ready to leave a car parked right behind my truck making it impossible to get out. I went to the office to find out who the car belongs to they said there is no way for us to know we dont collect tag # anymore just go knock on doors it took a two hours to get out. ”

“I enjoyed my one nite stay there ”

“Clean”

“，”

“Very clean, quiet and comfortable beds. ”

“A different experience to me.”

“Excellent property and very clean. Awesome breakfast- waffles are super good! The only thing we wish were different is they no longer offer free parking to paying hotel guests. This was disappointing. Otherwise, our stay was very nice.”

“The front desk lady that was there Saturday and Sunday on 5/17/25 and 5/18/25 was very nice and professional. She accompanied all my needs with no problem and she should get a raise. Her attitude was very pleasant ”