图埃勒 住宿等级：3酒店, CNY563 起

“Clean service attitude is good.”

“Clean and convenient! ”

“almost like a motel”

“Good service and respectful people who serve me in nice ways ”

“Nice”

“perfect”

“Good”

“The curtains in the room could not be drawn up. The lights outside were on at night, and the next day dawned very early. For people with sleep disorders, it was impossible to sleep! We informed the front desk manager that night, and he said someone would come to fix it. But he didn't come until midnight. We went downstairs again in the early morning to ask, and the front desk lied that the repairman had come, but now he was off work and couldn't fix it. We didn't sleep all night! The front desk……

“wonderful”

“非常好”

“这家喜来登酒店，是我们住过的喜来登酒店中，服务最差的了。 第一起，我们提前两天定的酒店，下午五点左右，check in的时候，拿着hotels.com的订单入住，却被告知，没有预订信息，请自行联系hotels.com。 我们请求对方帮忙联系一下hotels.com，毕竟我们带着订单过来的，上面有订单号等详细信息。对方粗鲁的说，这是你们的事，请自行联系！ 我们开始以为，酒店前台没有hotels.com联系方式，后来前台把电话给我们，让我们自己打国际长途，才明白原来她们跟hotels.com经常联系。 到后来发现，是这家店员自己没有找到订单的缘故，让人很不解。 第二起，起初我们预订房间的时候，特意选择了含早餐的价格。但是，在早餐时间，酒店前台却告知，我们的订单不含早餐。 再经反复的交涉，重新提供订单，搞了半天，才勉强解决早餐问题。 如此一家知名品牌酒店，反复出现这种问题，充分说明这家喜来登管理上的混乱不堪，对不起喜来登的品牌和价钱。 希望这家喜来登能够重新整顿一下自己的服务，否则顾客会用脚投票的！”

“After a long day, we stay in Hyatt House hotel. Everything is excellent. Comfort bed with a lovely kitchen and clean bathroom. I will give 10/10 to this hotel. ”