常熟 住宿等级：5酒店, CNY420 起

“非常滿意的一次住宿、房價合理、服務非常貼心。我太太遺留一條圍巾、酒店第一時間幫忙寄回來、隔天便收到了。非常感激及印象深刻、下次到蘇州一定会再次入住這間十分好的酒店。”

“房内虽大，但设施非常老旧。竟然还有24吋的电视，遥控器简直可以当作古董了。酒店位置地图上看来是在龙湖天街不远，实际上走路还是要个10分钟左右，在寒冷的12月，根本不想出门走过去。住的是高楼层，景观不错。”

“哪里的凯越都没让我失望 一切完美 下次还来这里 位置好 干净大气 景色好”

“环境和服务都很好，五楼自助餐新鲜，品类丰富，推荐”

“The staff are very nice and willing to help, and Kimi had provided very clear instructions by email before arriving that help us very much since this is our very first visit Su Chou.”

“My room is stinky and noisy. There is a machine turning on all day. Food smell all around my room. Disastrous. Using the brand Sheraton doesnt mean quality. The restaurant does not have much food available. Have 4 bottles of black pepper but no salt. Black pepper only 10% filled. It is very impolite to ask us to pay at the start of the main course and I had to turn down. This was annoying and I expect better for a 5* hotel. Terrible experience. Staff training is needed.”

“房間和早餐一切都非常好”

“3点办理入住，排着长队，然后被告知房间没有整理好，等了30多分钟才拿到房卡。退房也需要排长队。”