西岛 住宿等级：5酒店, CNY292 起

“酒店的前台服务水平很低，Check-in时间太长了，等了50分钟后有让再等40分钟，投诉了才终于在下午3：30以后进来房间。Check-Out明明有一键退房的安排，但前台服务员还让排队与Check-in的一起排队等。餐厅服务员问她拿餐巾，要了两遍，她居然就忘了，明明有Free早餐的，到了餐厅还要核实，而且第二天居然有核实。就算设施老旧点都好，但服务水平实在不达五星级的标准。”

“we felt welcomed at Ritz. Our room was clean and comfortable, carefully taken care of by Chen Dan Dan. Our three year old boy had great time at the kids club and swimming pools. Many kids friendly activities during our stay (Christmas ). Check in and check out was easy with Zhang Wen's help.”

“- Wall power sockets were unsafe in 2/3 rooms on the same floor (sparks, burnt the charger, not stick on the wall) - Had to move room without any assistance at 12-1AM on the first night due to the wall sockets (we had to argue to move as well) - No smoke detectors - safety issue - also on a non-smoking floor (there’s definitely people smoking) - Room not cleaned properly - used cups not replaced or cleaned, cleaning staff continually forget to replace used amenities (eg. mosquito repellent) -……

“有免費車去鹿回頭、大東海灘和免稅城。如唔去，酒店亦都有多個泳池游水同埋有緩跑徑跑步，或者喺個酒店裏面望住個海灘Hea都可以，裏便啲餐廳啲食物質素都唔差，如果去第一海鮮市場，call車方便都係10分鐘之內，下次都會入住。 ”

“酒店房间设施旧了！很多地方都出现掉漆的现象！水龙头都是可以晃动的！该翻新一下了！”

“首先我是經過hotels .com 訂的房間，晚上去到前台辦理入住竟然沒有我的訂單，結果我是折騰了一個半小時要先生在香港打電話給Hotels .com 搞了一輪才辦理了入住。我住在11樓，但是睡床上竟然有螞蟻咬我，那麼大的星級酒店衛生都可以那麼差的，這是不能接受的，所以不會再住。”

“Overall is a very pleasant stay. Though hotel a little run down but the service is excellent. Will like to express my special thanks to the chief concierge Mr Steve Li and his staff My Wang for helping us to arrange all our activities throughout our stay. We indeed enjoy ourselves very much and will definitely stay again. ”

“the overall stay was very pleasant and nice as we had a good time there with friendly front desk staff and helpful ones who offered some good tips for food and sightseeing around the area. the room was very nice too and well done up. love the queen size bed on offer too”