阿科姆度假短租

"filthy"

"I have over 30 years of travel experience across different countries and have never encountered a hotel as terrible as this one! The pillows at this hotel are extremely soft, and even though we were provided with four pillows for the two of us, they were so soft that we couldn't sleep well. The room was very cold, and despite setting the temperature higher, it still blew cold air. Eventually, we turned off the air conditioning, but it still felt very cold (the temperature that night was 7 degrees Celsius). Sleeping on the third floor, I couldn't sleep well, so I went downstairs to seek assistance from the staff. I requested additional or replacement pillows and blankets, but the staff member rudely told me that all the pillows were the same, and if we wanted extra pillows and blankets, it would cost £20. I felt very frustrated and disappointed at that moment! I have never encountered a hotel that charges for additional pillows and blankets! Then I asked the staff what could be done about the cold weather and if there was any heating. The staff rudely replied that adjusting the air conditioning temperature was the only option. Oh my God! Although this hotel is conveniently located near the city center, has free parking, and the rooms are large, the rude staff and the extra charges for pillows and blankets are extremely disappointing and infuriating! I would rather pay more to stay somewhere else and never return to this hotel again!"