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“转机呆了几个小时，退房的前台人拿个信封给我，问我要给多少钱小费，这个也太直接了吧，我要求他们不要叫醒服务，他们就还是一样叫醒我，这个时间并不是我同意的时间，对我来说系统打扰，还想要小费。”

“很好”

“Our visit to the Sanna did not start well, there was a snafu with our reservation, resulting in us being moved to their eco lodge on arrival. The staff was very gracious in trying to make up for this, and the owner personally came to right this. The hotel is beautiful, i fully recommend upgrading the suite. There is a rooftop restaurant and bar that has beautiful views. The bell tower and market is within walking distance, however vendors make walking the streets annoying. They have a transfer……

“The service in the lodge of resturant is cold and My prada eyewear and box got lost in restraunt when restaurant manager is preparing the table. while the cctvs did not founction well during the time of theft. The lodge manager Dismas simba did not say anything sorry and do not care if i post the experience to other places. i filed the case in local police. police is going to investigate and ask them why all the cctvs failed to work just during the time of theft.”

“Um dos melhores hotéis em que já nos hospedamos, foi incrível. Pessoas maravilhosas, fazem tu se sentir a pessoa mais especial do mundo, sempre felizes e prontos para ajudar. Quarto lindo, área comum linda, vista perfeita, piscina linda. A comida é muito boa!”

“Nice hotel in Arusha with a pool and a decent restaurant. Rooms and property were clean and well-kept, and the staff was very friendly and helpful. ”