“The property is overall really good, the bed was comfortable. The staff was really good they provided me with extra towels at no additional cost. Safe parking and location of the hotel is exactly to be on point, especially if you are visiting the city center. ”
“Very good hotel. It is a great experience of staying here when I joined a conference held in Newcastle upon Tyne. Good location, good service, good price and friendly staff.”
“It was terrible and got worse the more I investigated. The drains were blocked and the bathroom not cleaned, dirty towels on the doors and the bed had black bits through the white sheets! Thank goodness the sheets were white so I could see how dirty it was!”
“You most certainly receive value for your pound here! The rooms are immaculate and the rain showers in the washrooms are amazing!! This is our 3rd stay here!”
“Fab little apartment. Really clean and ideal for a 3 night stay while my daughter was having surgery in the RVI - ideal location too.
Really friendly staff too.
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“We had a good stay, when ringing for support to find the entrance and how to enter was very supported and sent all necessary details, free parking close by and isn’t too far a drive away from everything. Very quiet no banging through the night etc. ”
“We booked this as a large group and it didn't disappoint. The apartments were well laid out with ample space in the living room areas. There was great cleanliness throughout and areas stayed at a nice temperature. The accomodation was really quiet at night and the key system although awkward at first was easier than keys. The location was also great with a short tram or 20min walk into town.
Only small gripes are that we would have liked more utensils/ crockery, it would also be nice if there……
“We stayed as a group of 8 ladies, we we watching a show at the stage making this apartment the perfect location. Directly outside the metro station, with a few minutes walk. The apartment had everything we needed, it was spotlessly clean and the beds were super comfy. Would highly recommend ”
“First time staying at Swan and i am very impressed. Very clean and comfortable with everything you need for a pleasant stay. I will definitely stay here again next time I'm in the area. ⭐️⭐️⭐️⭐️⭐️”
"We arrived in the hotel early and left our luggages to the hotel staff. When we got back our luggage in the evening, one of the suitcases was apparently damaged. The staff tried to fixed it twice but failed. I was promised to be given at least a letter confirming the damage so that I could send it our insurer, and that the hotel would give us membership points as a compensation. The manager also said he would check the cctv and come back to us.
However, nothing happened until we chased for an update a few days after our check-out. And they said they would check the cctv almost after a week has passed. Then our case was transferred to another manager, who then rejected all the promises given to us earlier. We just asked for a letter.
The fact is that I handed over a suitcase in working condition to the hotel staff, and was returned with a damaged suitcase.
The series of failed promises show how the hotel management treat their clients. I don't think I would stay with them anymore."
"With the provision of a very good kitchen inside the apartment, unfortunately no dining table and chairs were provided. So my family members and I had to stand during eating. Such situation is considered very undesirable."