“Best hotel in the area.
Excellent facilities (SPA, restaurants and ski services).
Superb location ( pretty much on the main ski lift).
Outdated rooms.
Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge)”
“Spa and room size was very good. In general staff was very helpful except few person at reception who were not helpful in answering my questions about city and some restaurants”
“Son derece güzel,rahat ve sessiz bir otel.Aslında gondolaya 10-15 dk.yürüme mesafesinde ancak biraz yokuş olduğundan dönüşte kayak ekipmanları ile zorlanabiliniyor.Otelin shuttle servisi var ama yarım saate bir.Servisler sabah ve akşam kayak için ring sefer yapmalı.Otelin kahvaltısı güzel ama hergün aynı çeşitler çıkıyor.Ayrıca hiçbir güvenlik sorunu yaşamadık.Otel personeli güleryüzlü ve yardımsever.”
“Kayak için gittik. Otel gondolaya 500 m mesafede. Oteldenden gondolaya olan son servis 10:00 da kalkıyor. Banskodaki otellerin genelinde 12:00 kadar servis oluyor. Her seferinde gondolaya yürümek zorunda kaldık. Bu kadar kaliteli bir otelin bu durumu düşünmemesi çok saçma. Onun dışındaki hersey çok iyi. Ama bir daha kalmam.”
“Σου προσφερει οτι χρειάζεται για λιγες μερες σκι. Πλουσιο πρωινό, ανετα κρεβάτια,καυτό νερο ολη μέρα,πολυ ζεστο δωμάτιο.
Θα μπορουσε να ειναι πιο καθαρό
Θα μπορουσε να ειναι πιο περιποιημένο, πχ σπασμενο τζάμι ντουζιέρες, σωλήνες που εβρεναν απο σπασμενα πλακάκια, χαλασμενος εξαερισμός στην τουαλέτα.
Ακομα θα μπορουσε το προσωπικό να ειναι πιο φιλικό και ευγενικό.”
“This was not my first choice for a hotel in Bansko, but I'm so glad that I chose this. It had everything. You can see mountains everywhere, it has plenty of space where to park, staff are friendly, service is amazing, food was good, fair price. All in all, pretty good experience. ”
“Nice hotel, got a free upgrade on arrival. They don’t offer couples massage but managed to find another masseuse to accommodate our request. Spa facilities were good. Good value for money, would stay again if we went back for the skiing. ”
“This hotel is total disaster. The rooms was cold and when we told that nobody even bothered to fix it. The food was almost impossible to eat. Not possibilities to park near hotel. Don't recommended att all”
“Internet is the room was very slow. Not sufficient for work and video conference. Thankfully no conference was in progress and I was able to use the conference facility for a day. This had higher Internet speed of 25Gb.Thank you to the manager for accommodating. ”
“Nice hotel in quiet position but within walking distance to town and gondola. Large spacious rooms. Good selection for breakfast and dinner. Dinner includes local wines and beer.Lovely spa area. Very friendly and helpful reception man Salih. Thank you”
“We (three adults) stayed in a two-storey mezzanine room and it was the perfect accommodation for our ski holiday. There was plenty of space both upstairs and downstairs with a sofa that pulled into a sofa bed, bathroom, a separate toilet and wardrobes downstairs and upstairs too. We had a balcony with amazing views of the mountains. The decor of the room and whole hotel is lovely, very cozy and feels very ski-esk. Breakfast was included too which includes cold and hot food. The selection was……
“They accommodated our late check in and assisted in reserving a parking space for us. For the money the room was perfectly fine. Very friendly staff. Within walking distance to the bottom of the gondola and town”
“Arrived at the hotel but the man could not locate our reservation albeit we had only booked a few minutes before. He suggested we were at the wrong hotel but then showed us to the room. He wasn’t very friendly!
We left the hotel at 8:45am but the reception was closed and nobody around. We called a phone number twice that was on the door but nobody answered so we had to leave the key on a hook on the door!!”
“Predala Lux - 2 bedroom apartment was spacious, clean and modern. Beds and linen were very comfortable after a days skiing.
Kitchen had all necessary items and a dishwasher.
Pool, sauna and steam room was a great addition and perfect for a relax.
Ate at the restaurant which was ok but nothing special. Would recommend going into town for dinner. Did not eat breakfast there as it starts at 07:30 and we had to be at the gondola queue before 08:00 to get to our ski lessons on time.
The only down……