“This is an excellent hotel for what it is, a basic hotel. The room is comfortable, shower is good and it had a balcony as well as a table where one can work, relax or eat. The hotel has a restaurant and serves a nice breakfast. Hotel staff is friendly.”
“I had a lovely stay at the hotel, the room was very clean and cosy. The staff were all super friendly, the food was delicious and the general atmosphere was lovely!”
“An old hotel bought up and then made self-service.
Self checkin was not working and took an hour and I was sent to a “used” room. Finally everything was sorted out (thanks to Maryem).
But I was understandably nervous and shattered by the end.”
“Arrivée en autonomie, très bonne organisation pour l'arrivée et le départ. Petit dej préparé dans la chambre. Super studio avec tout ce qu'il faut, un très bon séjout”
“Fantastic, outstanding place! Super clean, comfortable, nice, quiet, very friendly and so kind hosts (husband and wife), excellent breakfast with tasty homemade sweets, freshly made exquisite coffee, wonderful location near lake, stable Wi-Fi, the most pleasant stay one could only imagine, astonishing experience! Lovely, 10+ stars!!!”
“My partner and I were appalled by the misleading information given on Hotels.com. We saw a plaque at the hotel entrance that says “Four Stars 2026”, which means right now it is NOT a four-star hotel; it is HELL. I don’t understand why we were given thick blankets at the height of summer, a dusty mini fan and a mini fridge that doesn’t work. We had the WORST sleep for two nights. We couldn’t open the windows because it was noisy outside. My partner became sick and I think my cancer got worst……
“Unfortunately the funicular train nearby goes under maintenance. This will be very very inconvenient if you need to take your luggage from the train station to the hotel.
Suggest for the hotel to equip small fridge for the room. ”
"Neuchatel City Hotel certainly is improving. It can be better.
1. Although there is a 3-steps stairs at the lobby, having a ramp will certainly help.
2. Housekeeping can be further improved. I believed some housekeepers are very serious in their task some are just getting by. For two days, no refill for my coffees capsules.
3. I find that Hotel.com choices of rooms in Neuchatel City are very limited. More can be done in between to have availability for bookings. Especially the double large rooms with fridge.
4. Thanks to the team for their efforts to ensure guests comforts. Thanks for the fan. "
"Unfortunately the funicular train nearby goes under maintenance. This will be very very inconvenient if you need to take your luggage from the train station to the hotel.
Suggest for the hotel to equip small fridge for the room. "