“Cleanliness - disappointing really. I understand that they provide cleaning once a week, but the floor was not thoroughly hoovered/ surfaces were not cleaned thoroughly before we went in, so by day 3 - it was not in a clean state.
We stayed for 7 days - General hygiene rule being we should change our towels every 3 days, and we were only given 1 set of towel each (so we ended up using the same towel over 7 days/ 6 nights), pretty horrible. This can be easily solved if they provided us 2 sets……
“Séjour agréable dan cet hôtel. Deux points de vigilance : il faisait très chaud dans la chambre et la clime de fonctionnait pas, rue avec beaucoup de bruit la nuit. Sinon, sa proximité avec le métro rends la découverte de cette belle ville pratique. ”
“Where do I start
The property was described as a studio. It stated that everyone in my party would be undestrurbed in the accomodation.
This is untrue and breaches the trades description legislation
The property has a shared kitchen with no privacy in it. The only TV is in the kitchen and so relaxing at the end of the day before bed by watching TV was not really possible
My food had to be stored insecurely
The access to the room I booked was up very steep steps with a low ceiling
This……
“Went on holiday for a couple weeks in the UK. This was my favorite room that I rented due to the kind owner and the amenities. The room had a Microwave & Refrigerator/freezer, which is something that all of the other hotel rooms I rented lacked. The neighborhood was nice and it was pleasant able to walk to the grocery store, restaurants, train station and Kew Gardens/Palace. I felt safe walking around even when it started to get dark. The room was very affordable too in comparison to the nearby……
“Nice stay in this service apartment for 4nights. Easy access.
The apartment is spacious and there is coffee machine provided. There are some utensils where you can cook your meal but no salt pepper or oil provided. Washing machine and free parking is a bonus.
The service is within walking distance to train stations, there are buses around where you can easily get to London central. Tesco is not far away, just some minutes walk. Overall I think it is a nice place to stay.”
“Not recommended for those who got large luggage. I got assigned to the 5th floor, but the elevator only reach to 4th floor. I need to carry the large luggage from 4th floor.
Because of my schedule change, I arrive London one day late, I send email to inform them I will arrive at the next morning. The staff replied the email to inform me that they help me to cancel my order. Luckily I received the order cancel email after I arrived. I have no idea why I inform them about my late arrival time……
“I loved that this property was in the heart of things. All kinds of shops very close. The train was just about a 10 minute walk. We enjoyed our stay and would stay again if we were in the area. ”
“Property location was excellent however parking is expensive and not always available. The property was not the cleanest and in desperate need of refurbishment. The sofa was stained and curtain rail fell of three times. Kitchen hasnt got basic utensils. Couldn’t get into the apartment on multiple occasions but customer service were always helpful. ”
"Very convenient location right across Hatton Cross subway. I especially like their gym, swimming pool and spa, and sauna/steam room as well. Very good size, clean and neat. Bed is very comfy, breakfast has plenty varieties of food, all western though. "
"The only bad part is if you go from one terminal to another one in Heathrow airport is terrible! None of airport in the world like that. Every time transfer in LHR is a nightmare 😇😭"