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"Excellent service. Value for money"

"Very good hospitality from the front desk to dining services."

"西湖邊，酒店服務良好"

"Heavy cigarette smell in the room. Someone smoke in next room and the smell go into my room. Have complained to Hotel. They do nothing but try to comfort me to offer room change. They are unwilling to find out root cause to stop it. The way they handling complaint is not deserved 5 star rating. The ventilation system is extremely poor. The smoke detector cannot detect smoking inside the room. Extremely disappointed. "

"這個地點一流，適合去西湖旅行的首選。主因平及住地方較大。"

"杭州西子湖四季酒店確實讓人感動難望。 酒店全體員工都非常熱誠親切的服務,讓我們在酒店期間感受到以客為尊,賓至如歸。 我們期待秋天時再度拜訪西子湖四季酒店"

"入住酒店舒服整潔，服務專業、貼心，有賓至如歸的感覺"

"環境漂亮，但是房間設備有點舊，整體很不錯"

"it’s cozy and clean. the staff is nice and friendly"