“The property is overall really good, the bed was comfortable. The staff was really good they provided me with extra towels at no additional cost. Safe parking and location of the hotel is exactly to be on point, especially if you are visiting the city center. ”
“Very good hotel. It is a great experience of staying here when I joined a conference held in Newcastle upon Tyne. Good location, good service, good price and friendly staff.”
“It was terrible and got worse the more I investigated. The drains were blocked and the bathroom not cleaned, dirty towels on the doors and the bed had black bits through the white sheets! Thank goodness the sheets were white so I could see how dirty it was!”
“It was lovely. We were well looked after. The staff and locals were friendly. The Stables were a row of Butlin’s style chalets. It was perfectly set up for self catering with a fridge, toaster and microwave. ”
“0/5 – Worst stay of my life.
Plummer House Newcastle was an absolute disgrace from start to finish. The room was filthy on arrival — dirty sink and work surfaces, stained floors, damaged furniture, worn cabinets, filthy fridge, marked and stained chairs, and mugs that looked like they hadn’t been properly cleaned in months. This is not “student accommodation” or “serviced living” — it’s neglect.
The female manager was rude and unprofessional, even trying to make me check out 12 hours earlier……
“This was a very nice comfortable place. We had a little trouble finding it. Was easy to check in and out of. The only suggestion I would make was to put the exterior patio lights on a timer so that they turn off at night— if it’s hot and you have the window open then you have all the light from the patio. But it was very clean and comfortable.”
“We stayed as a group of 8 ladies, we we watching a show at the stage making this apartment the perfect location. Directly outside the metro station, with a few minutes walk. The apartment had everything we needed, it was spotlessly clean and the beds were super comfy. Would highly recommend ”
“This was a great experience, I am finishing my second masters and this was a great place to be while working at University of Durham. If I had known it was so nice, I would’ve booked a longer stay. The staff were super friendly and helpful, and I set off the fire alarm using the toaster and they were very patient with me. It was a little warm the only thing that could be a benefit is a fan.”
“If you are going to Newcastle, just book this place. Its 5 min walk from the station and so central for the nightlife. Great pub underneath and food options everywhere.
The apartment was clean and well laid out, the communication from Gary was spot on. Dont think, just book it.”
“We stayed in Buttercup cottage. We were greeted by our host Rachel and made to feel very welcome. The cottage was spotlessly clean with everything we could need. The bedrooms were upstairs, a twin room which looked out over the countryside and also had velux windows for star gazing and the double room with velux windows. Downstairs was very spacious with a comfortable lounge, lovely dining room with a big table to eat round and take in the views, great kitchen with everything you need and so……
"We arrived in the hotel early and left our luggages to the hotel staff. When we got back our luggage in the evening, one of the suitcases was apparently damaged. The staff tried to fixed it twice but failed. I was promised to be given at least a letter confirming the damage so that I could send it our insurer, and that the hotel would give us membership points as a compensation. The manager also said he would check the cctv and come back to us.
However, nothing happened until we chased for an update a few days after our check-out. And they said they would check the cctv almost after a week has passed. Then our case was transferred to another manager, who then rejected all the promises given to us earlier. We just asked for a letter.
The fact is that I handed over a suitcase in working condition to the hotel staff, and was returned with a damaged suitcase.
The series of failed promises show how the hotel management treat their clients. I don't think I would stay with them anymore."
"With the provision of a very good kitchen inside the apartment, unfortunately no dining table and chairs were provided. So my family members and I had to stand during eating. Such situation is considered very undesirable."