“We absolutely loved the staff at this hotel. The hotel itself is a reasonable place with decent facilities, but what really makes this place great is the staff. From the manager Robin to the security, we felt like they gave all guests VIP treatment. They were fantastic about giving advice and support when required. The front desk staff were particularly supportive. I even joked that I wish I could take the staff for my businesses! Good luck and if we ever come back to this beautiful part of the……
“I had to write this review and give credit where it is due...Took over 100 pictures lol World class extraordinary experience.
Hotel facilities:
Exceptional deserves 5* the rooftop pool and views are the best in the city. Rooms were spacious and serviced everyday. The food was amazing!
Restaurant and food:
Wide selection of world cuisine that is delicious to the point we ate half our meals at the hotel at super low cost. The breakfast is pretty good too standard stuff but the dining menu……
“They took 2 hours for check in. I have paid the booking money from online..But they said me that they didn't receive my money. So, they asked me to pay also in cash otherwise I have to leave the hotel within 30 minutes. Finally Expedia solved this issue. But I didn’t like their tone. Also they didn’t provide breakfast, towels, soaps, shampoo, toothpaste. :( ”
“Fantastic hotel in the heart of the town. Very clean and comfortable. Hotel staff are friendly and welcoming. On Arrival we was greeted by the staff and gave us welcome drinks which was very nice. Plate of fruits was also provided in the room.
In my opinion it is better than the 5 star hotel near sylhet Airport which is middle of nowhere.”
“
We booked a hotel based on what was shown on the website, but upon arrival, we were given a completely different hotel — Al Ebraj Hotel — which looks nothing like the photos on the booking site. They told us this is our hotel, but it does not match what we originally booked.
Regards,
M. Khan ”
“The general manager is a cheater. He will take cash instead of taking cards because he want to charge extra. Places and the furnitures are very old and swimming pool was so dirty. So
Expensive but no fun at all! Do not waste your money please !”