“There are many places to eat nearby, mini store on ground floor & supermarket just 10mins walk. It will be a perfect stay if swimming pool is not under maintenance.”
“The room is spacious and very clean, with beautiful and relaxing views. The host is friendly and communicates actively, making the stay even more pleasant. Highly recommend!”
“Very large apartment, with 3 rooms, each room with own washroom, very clean and with drinking water machine, 2 parking spaces provided, driving to Gurney plaza or other jot spots within 10 mins, highly recommend to driving traveller”
“The apartment is spacious and has the amenities you will require, however, the fittings, sheets, towels and kitchen amenities are very poor.
If it were abudget option it would be ok, however, there are other newer, better quality options for less cost.”
“-Need very skillful driver to drive through and park the car-drive way between the floor is very narrow.
-Limited parking area for the mansion one's temporary resident.
”
“I had a really bad experience with this homestay. I booked a room and received no confirmation or reply at all. After waiting, I decided to message them—only then did the host finally respond and casually told me the room was not available, and asked me to apply for a refund myself. No apology, no help.
I tried contacting the agent and was told to just “wait” with no clear update. It’s been days now. I’ve checked my mailbox and refund status—nothing. The communication is incredibly slow, and……
"I believe Citadines is a name that stands for quality. I previously stayed at one of their properties in Singapore and had a great experience, so choosing Citadines Tanjung Tokong Penang this time was absolutely the right decision.
The room was clean, spacious, and well-equipped with a stovetop, microwave, sink, and other practical amenities—making the stay very convenient. The staff were polite and always ready to assist. I encountered some issues with my room key and had a request for a late check-out, and Mr. Adzim handled everything with great care and professionalism, offering clear explanations and prompt assistance throughout.
When I checked out, the staff were incredibly helpful in loading my luggage into the Grab car. The hotel is also ideally located, with a supermarket, shopping mall, restaurants, and a food court all nearby.
Highly recommended for anyone visiting Penang!
"
"The hotel is nearly perfect! If there is a welcome drink, it will be more wonderful! The staffs are very friendly. The food street and the shopping malls are within 10 minutes walk! I must suggest my friends for this hotel! (But if you expect any extra, like gym room etc, sorry, no…)"