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"Amazing customer service, all staff are very welcoming and helpful. House keeping was wonderful, every time we went out they will come and tidy the room with little thoughtfulness surprise. Bravo. Definitely it was a first class experience. "

"房間大，整體乾淨，附近有兩個商場"

"設施很好，每間房有露台。員工友善。早餐多元化，沙灘大概10分鐘路程。"

"I believe Citadines is a name that stands for quality. I previously stayed at one of their properties in Singapore and had a great experience, so choosing Citadines Tanjung Tokong Penang this time was absolutely the right decision. The room was clean, spacious, and well-equipped with a stovetop, microwave, sink, and other practical amenities—making the stay very convenient. The staff were polite and always ready to assist. I encountered some issues with my room key and had a request for a late check-out, and Mr. Adzim handled everything with great care and professionalism, offering clear explanations and prompt assistance throughout. When I checked out, the staff were incredibly helpful in loading my luggage into the Grab car. The hotel is also ideally located, with a supermarket, shopping mall, restaurants, and a food court all nearby. Highly recommended for anyone visiting Penang! "

"Enjoy our two nights stay. "

"Though there are problems in the room like "noisy" air conditioning and water dripping, the service desk responded quickly for solution. Good service in front desk and restaurants, but there is room for improvement for those staff in the souvenir shop. Overall experience is good and its a good place for vacation."

"服務很好 好近沙灘 地點也方便 職員有禮貌 但缺點是早餐款式並非人人適合 另外 如果smart tv 可以用 iPhone screen mirror或內置youtube/netflix就更好"

"Staff friendly and polite. Quiet and safe. Not that much family oriented but more for adults relaxing vacation. Hardware is a bit old. Breakfast just average. Compare to the hotel in the neighborhood, this one is quiet and comfortable."

"Excellent location, well appointed rooms which were clean and spacious "