海斯湖度假短租

"Excellent hotel but the cleanliness is below my personal expectation. "

"I paid to Hotels.com in full when I booked this hotel. The credit card transaction went through and I received the receipt. I was told that my payment has been settled in full during check in and check out. However, after i returned home, I found that they charged the credit card I gave them to authorise incidental expenses the whole stay again. I emailed them. They don’t care to find out if it is their mistake and just tell me to ask Hotels.com. But it were your staffs that told me my stay had been paid in full during check in and check out. I did not authorise you to double charge me. The credit card authorisation was meant for additional expenses! Why won’t they charge Hotels.com instead? And Hotels.com has not replied to my enquiry either. The whole experience is very bad. I urge you to be careful and avoid having similar nightmares ever."

"Good"

"The view of the restaurant is very nice. Staffs are very helpful. "

"Good / Nice "

"一間好舒服又寧靜的酒店，廚房設備非常齊全，我總共入住了4日，感覺良好，可能地址有點偏遠，但有車是非常方便，5分鐘就可以到supermarket, 附近有吃的買的，都容易。下次再來的話也會入住！"

"Great hotel, good service!"

"房间比较小，房间设备简陋，没有微波炉。"

"towels should be changed everyday"