“Upon our arrival at the hotel's front desk, we were utterly dismayed by the complete lack of a warm welcome. The room they assigned us was inconveniently located on the first floor, facing a noisy street. Despite our very real concerns about potential traffic noise disrupting our sleep, we were dismissively assured that nighttime traffic was not an issue. Adding to our disappointment, we were told that, due to full occupancy, they couldn't switch us to a quieter room with a different……
