“Lugaris afforded us an economical and comfortable experience for our business trip. The in-unit washer/dryer was a nice addition, though the QR-code assisted instructions were not for the same model we had. After WhatsApp discussion with the front office, we finally figured it out. Super comfy couch and beds, nice dining table, and adequate bathrooms.”
“Accueil agréable.
Un peu inquiet pour le risque (incendie,agression) car il n’y a pas d’employés dans l’hôtel le soir.
Le réglage de la température au lavabo n’est pas naturel…”
"We were misled by the good reviews until we actually stayed there for several days . It totally spoilt our holidays .
The frontline staff are impolite , unprofessional & not helpful at all , which we would not expect in a 4 star hotel .
The rooms are small , not user friendly with NO storage space at all ( not even a small drawer) . Only clothes rack is found in the room , no wardrobe ( not expected in a 4* hotel )
The worst thing is the bathroom ! The floor is really slippery , no safety handle installed , no anti-slip bath mat ! There is no privacy in the bathroom ( not as stated in their website .. private bathroom ! ) I literally have to step out the shower room naked to dress up in front of my roommate ! ! It's alight if you're couples !
The house keeping is not up to standard , the dustbins were left dismantled after room cleaning . The electric kettle is leaky , which is very dangerous .
There is only 1 chair for 2 people to use , unacceptable in a 4 * hotel .
We were only given 2 bottles of water on the 1st day , and was told that water was only provided for 1 day, unlike what they stated in their website ! !
Another amazing issue is tissue ... each room was provided with 4 pieces ( a small pack containing 4 pieces ) of face tissue for 2 people per day ! ! This was my 1st encounter in a 4* hotel !
I would never rate this hotel as 4* , 3 star is their max
It's so disappointing to find such standard in this new hotel under chain management ! !
"