So upon arrival I was told that the ac unit was out for the entire stay, but the receptionist/ worker said that the rooms weren’t that bad so I gave it a shot, BIG mistake. After I parked I walked to the gate to entire the hotel , and the gate locks weren’t working , which meant anyone can walk onto the property, definitely not safe. After I starts walking to the room I noticed doors wide open and I realized I was on the 3rd level, which meant it was going to be worse than described. When i enter the room, I’m hot the the worst mildewed smelling air just sitting in the room like a thickness of mildew in the air that was unbearable.
I tried to cool the room off for the first 30 minutes by opening all windows. Nothing happened. I tried to just cancel the room and leave with any kind of refund , but I left with no hesitation, because I would rather lose money than to ever stay a a place that treats their customers like trash. Bad customer service was given, the lady acted like she was gonna get fired and didn’t care about customers service . Very dismissing of me and my family.
This hotel seemed like an amazing place, but upon entering I realized it is ran like a brothel and not a resort.