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"I turned into the parking lot of your hotel and I felt this was not the right hotel for my family. The parking lot and outside was not appealing. So we did not stay. Assuming you are a family owned business you need to improve the outside as I did not even wish to look inside to see your rooms. We stayed at Super 8 next store to your hotel. The outside of the super 8 is neat, clean and new looking. The inside rooms of Super 8 was very appealing. Not great but a good place for me to take my family for the cost. The value was worth it. I wish to thank you and the manager for your understanding refunding my money to me. "