“The "seamless" no-contact check-in procedure was not seamless. We could not enter our Australian post code into the pre-registration form nor our Australian phone number. We called and they took the number over the phone and said they would send us to code to get in the room by 11:00 the day of. By 11:30, we had to call again to remind them. They were friendly, but if you're going to use contactless check-in, then you should make sure it works, and not have the customer contact you again to……
