“Our experience at this hotel was amazing. The location and amenities were impressive. The staff, especially Susana, went above and beyond with the level of service offered and made this our most memorable stay. I would recommend this hotel without hesitation.”
“Staff was so helpful and friendly. The room was clean and comfortable. It was in such an amazing location, but was still quiet at night. I would definitley suggest staying here if you are visiting Porto! ”
“Veronica is very nice and helpful during our stay there. The location is very convenient to the restaurants we like and all sight seeing spots are all in walking distance. The only drawback is no elevator inside the building so if you are not travelling with a strong guy and with heavy suitcase, you will have to reconsider the larger suite here as mine is the smallest which is on the top floor. 😞”
“This is one of the best hotel experience I have. Very stylish design of hotel, clean and comfortable room, friendly staff who is willing to share with you anything about the city. Great breakfast too!”
“It was an amazing experience to stay in this hotel, staff are very nice and friendly, hotel is beautiful, well designed, the room is very clean. I will definitely come back again.”
“Great hotel right in the heart of the city center. Had to park about 1 blocks away and the hotel is located on a busy square but the perfect location outweighs the small negatives. ”
“Excellent location with great view of Porto cathedral! Many restaurants, shops and walking distance to Sao Bento station. Staff were very friendly and helpful, provided good overview of apartment and suggestions for eating at which restaurants! Loved our stay, highly recommend! Apartment was clean, completely with kitchen, and very spacious! Excellent sound proofing and comfortable beds!”
“It was a great accommodation for me. It was a cozy spacious apartment for couple. The staffs are friendly and helpful. Location is good .I would love to stay there again ”
“Everything is very good. Fashion design, comfortable bed, clean room and good location to see the Douro river in the room. Only one disadvantage is the hot water is not enough for taking shower over 10 mins. ”
“The hotel was located in the hub of a quaint part of the city. Walking distance to great shopping and eateries. Very quaint. The staff were very professional and helpful. We enjoyed our stay. ”
"Two reasons you should consider this hotel but many more reasons not to book!
Good things: the spa and restaurant staff are great, and the location is exceptional but they’re many other hotels next door.
Bad things:
- unfriendly receptionist: the receptionists were not attentive and friendly throughout my 3-day stay, especially the one who checked me in. I just looked at the other guest comments, it seems my bad experience was not unique to me.
- Room conditions: the room has a very small window (like a prison) that offers almost no natural night. Hotels.com must indicate this in the room description because people like me do mind. Also, the room size is small.
- Noise: Throughout my entire stay, I could not sleep well because of the noise coming from both inside and outside of the hotel. Imagine disco music is On till 2am.
- Housekeeping: the bathrobes were being removed from the room and clean towels were not refilled. The cleaning and amenities were random - good luck!
Extra charge: 20 Euro for the receptionist to just make a phone call to get a taxi, while the taxi ride costs just 10 Euro. I’d rather pay an extra fee to the taxi driver who actually delivered a service and drove me to the train station safely. Where does it say in the hotel’s public information on this extra charge? Shouldn't it be a part of the 5-star hotel? "