“The hotel was an old one but well kept & properly maintained. It was clean with all the essential supplies for a traveler required in a hotel room. It was located in the small town centre with shops & groceries within a few minutes walk. Just a few minutes drive we could get to wineries, chocolate factory & so on. We had stayed one night only this time, and would stay again if returning to Yarra Glen.”
“As we have hot air balloon appointment and meet up at 5:00am morning time, So that select this hotel to stay and the meet up point at hotel restaurant. Everything are good condition. We had the dinner at hotel and very yummy and reasonable price. We have 5 peoples to stay. Except 1 thing that allocate the disable room for our family. So that the toilet can't make wet & dry seperate. ”
“On arrival my wife and I upgraded to a larger room far away from the noisy traffic. The upgrade, by paying extra was made easy by the friendly staff member. The studio room we moved had plenty of space to stay for many nights and it was far away from the noisy highway. ”
“I had an amazing time from the second I walked into the hotel. The recepter was kind enough to help us get situated and even helped us upgrade to a bigger room for a good price. The room service was good too. I would definitely stay there again.”
“Clean, modern and spacious vineyard accommodation in the heart of the Yarra Valley wine region; Hazel is an accommodating and friendly host who was always on the ball to attend to our inquiries and needs; beautiful and picturesque scenery around the property; stayed for 3 nights without breaking the bank; I would love to stay here again and escape the hustle and bustle of the city!”
“When I arrived, they had put me in an upstairs room then when the check in staff noticed I wouldn't have been able to climb the stairs I got upgraded to a downstairs room to accommodate my disability which was hugely appreciated”
"I recently stayed at Windsor Hotel, which boasts a rich history of over 150 years, but unfortunately, my experience was far from satisfactory.
Upon our arrival with two large pieces of luggage, we were greeted by a male staff member who promptly walked away to the restroom, showing no interest in assisting us. When we were checking out and walking to the door, the bellboy saw us but chose to walk away to assist other guests with their luggage for a ride in a Mercedes-Benz, leaving us to manage on our own. It’s unclear if he had any advantage in doing so.
We ended up putting our luggage back in the car ourselves while navigating several stairs at the entrance. While the female receptionist was helpful, the overall attitude of the staff left much to be desired. The cleanliness of the hotel was also concerning; I found a spider web above the bed, and the windows had clearly gone uncleaned for quite some time.
It’s disheartening to see such a historic establishment being let down by its current staff. I hope they can address these issues for future guests.
"
"Very good location close to Southern Cross station and supermarket. Very clean. Amenities are Australian standard (basic level but enough for use). The room is comfy, equipped with a fridge. Breakfast really does not worth going!!! I am on discount but still don't find it worthy. only basic cereals, toasts, egg, beans, milk, coffee machine. For AUD 15 (regular price) and with staff serving the food, they should make more variety of food and make it a better part of the hotel service...."