“Petit hôtel charmant et très propre et moderne. Aucune mauvaise surprise tout était selon ce qui était promis sur le site web. L’appartement était au deuxième étage avec la même vue que la photo de la pub. Utilisé le coffre fort sans frais additionnels Parking intérieur et payant ( tel qu’annoncé). Bon accueil professionnel et très courtois. Belle expérience.”
“Habitación cómoda, limpia, con 2 ventanas que daban iluminación natural y ventilación. Buena ubicación para recorrer Mundaka. Parada de autobús y tren muy cerca. Staff muy amable.”
“Hôtel très bien placé dans un quartier vivant, chaleureux offrant de nombreuses options de restauration. Notre choix s’est porté sur Bolina del viejo.”
“Albergo classico con stanze di buona metratura, letti comodi ed ottimo segnale WiFi. Buono anche il livello di pulizia. Ampio posteggio. Adiacente all'albergo si trova un ottimo ristorante. ”
“Lovely property in a beautiful location around 10 miles outside the city.
The property is run by a really kind and helpful host, who went out of her way to make the trip a success - organising taxis etc. ”
“Great no-frills hotel in the heart of Gernika. The rooms are basic but if you get a good price, I would recommend it for somewhere to stay. The pin entry system makes check in simple and the owners were communicative. ”
“Una maravilla, el alojamiento es más bonito en realidad que en las fotos, estancias muy amplias y nuevas. La atención de 10, muy amables y atentos. Como pega, está un poco a desmano de todo, pero es ideal para desconectar y descansar. Muy tranquilo!”
“The breakfast was excellent. They told us about a fiesta in Mungia that we were able to attend. We needed to drive to dinner but both recommended restaurants were very good and only a short drive. ”
"A disappointing experience - written by my husband who was the one who stays at this hotel
Spent a night in the Artist Gran hotel of Arts on my way back from the Camino de Santiago. I do not know if it was because of my backpack and casual pilgrim dressing but from the start, the service was a bit arrogant. I booked a room with queen size bed (indicating preference on high floor), but was given a DOUBLE bed for 3rd floor. As for the view, Smart Inner View means facing the window of your neighbor (welcome back to the dormitory in the Albergue!). An experience certainly not to be repeated. Get yourself an hotel with better service. You deserve better!"
"Bad service and accommodation for the price!
For a new hotel the room is extremely badly designed. No socket for the kettle, constant buzzing sound from the electric box and poor drainage in the shower leading to a bad smell. Cleaning is also bad. Used toothpick found in the sink area and left there for four days. Mugs left unwashed. Coffee/amenities in the room not topped up.
Breakfast is not worth the money and runs out of food at least an hour before breakfast is due to finish, staff very lazy and don’t attempt to top up the food or clear plates from tables (whilst eating food in front of guests). Same level of poor service was seen in the rooftop bar, with glasses all over near the pool. All staff need a significant amount of training to be at an acceptable standard. "