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“We had booked a villa and were given a 3rd floor apartment. We could see trash all over on the ground from the balcony. Hot water would work only if one bathroom is used. If both bathrooms were used, no one would get hot water. We had a toddler and climbing 3rd floor with a toddler and bags and food was a hassle. Jacuzzi was moldy and looked so dirty that we didn’t even feel like taking a bath. We were expecting a single story villa - not a 2 bedroom apartment. Swimming pool and hot tub were……

“We loved it here! I was so cozy and great space for our family. The only thing we were real bummed about was the pool being permanently closed on this property due to structure. It should probably be taken off of the pictures and amenities. The pool was one of the reasons we booked. Otherwise is was a great stay!”

“Beautiful condo. Well kept. Highly recommend.”

“Great accommodations and perfect location for our long weekend in the mountains. Everything we needed for a comfortable, relaxing mini-vacation.”

“I have stayed at this location a few times and was satisfied with it in the past. This time, we had a death in the family and I tried to call bluegreen to cancel and was on hold for over 30 minutes on two serrated calls with no luck on reaching someone. We ended up staying one night out of the three we booked. We were really looking forward to the pool, but found out it is permanently closed due to structural issues. There is no indication in the advertising. The pool is falsely advertised. Also……

“Nice, clean villa in close proximity to Sugar Mtn and Banner Elk. Perfect size for two adults and two kids.”