里奇菲尔德提供礼宾服务的酒店 | 每晚可CNY651 起

“We had a traveler who needed a first floor room or access to an elevator. I forgot to include it with my reservation. When we got there, we had a 2nd floor room with no elevator. I was going to have to make reservations elsewhere and not use my (non-refundable) reservation there. The staff was able to contact another room and upgrade them in order to give us the first floor room. I was very grateful to him for his quick thinking and kindness.”

“The room was clean but it’s time for a new bed. The pillows were too big and hard giving us neck aches. We could hear everybody in the hallway including a dog fight at 4am in the morning! Previously someone set the alarm clock to go off.”