“Clean and quiet. Good location, just opposite to the train station and 15 min walk to the Rochester high street. Room is newly furnished and comfortable.”
“OK Lodge is just a name; what is is is a (nicely) extended and converted terraced house opposite a park; so now a few studio flats, with some common areas. Modern and clean but a couple of issues - like oven not even wired in; no table to eat off; and also whilst we booked for 3 adults and was confirmed; they called to say max was 2 adults & a child and would not refund the extra £50 for the 3rd adult (who couldn't now come of course) and I had to go through Expedia to get resolved. Hope these……
“Arrived at the property and called to check in. Was told that property was closed for refurbishment and I had to go to a different property managed by them 15 minutes away.
Got there and room was minimal and bare. Host was nice but it wasn’t an aparthotel as the original one was advertised as.
I left and booked a night at a local Travelodge instead. ”
“Our stay was good. Very clean, had stuff like coffee, tea, sugar, washing up stuff and was an equipt kitchen with fridge, toaster, kettle, microwave and hob. Was plenty of parking which was great. ”
“Some of the basics were not provided on our stay so really wasn't worth the money.
Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that……
