“It was great stay! Easy communication and the apart hotel is new. Right across US Consulate. Thanks for great experience. Special thanks to Gulzana who organized the tour and transfers. Highly recommend.”
“We called the front desk for daily water and toilet paper supply starting from the morning. After the fifth times call and compliant, it finally brought us by the front desk instead of room service. And only one bottle of water and one toilet paper was delivered around 18:00pm.”
“Nice hotel with great condition and friendly staff. However, the room cleaning was not very good. When I asked for anything they bring it fast. But there was a day when I put a card for cleaning the room but it didnt get cleaned. Other than that everything was great. ”
“Desk staff are friendly and willing to help however they are not careful in handling things. They took a wrong registration paper for me and I had to ask twice to change back to my own registration paper. In addition, I was quite disappointed that the airport transport driver didn't show up and I had to take a taxi to the hotel. (I waited 10 minutes so obviously he was late, the driver should be there before passenger arrival)”
“The sauna and pool is not included in the room price and this was not clear to me. They require from guests to make a reservation (which costs 8,000 Tenge which is quite steep) and then you can use the pool and sauna - but only for one hour. Breakfast buffet was decent; staff overall friendly; neighbourhood not that great but Hotel shielded off from traffic/quiet. Some staff have perfect English, others don’t. ”
“Staff although speaking very limited English, were extremely nice and as helpful as they could be. Room was a good size and the bed was comfortable. I actually stayed here for a total of 13 nights. Good location with lots of local amenities, there is even a bus stop right outside the hotel. If I were to return to Astana then I would definitely stay here again. ”
“Staff was friendly and very accommodating. The hotel was very clean and front desk guy remembered my birthday! He spoke decent English but the rest of the staff does not know much English which is okay. ”