天福庵独立经营

“前台部門應變能力有待改善. 第一件是最後入住日, 房卡不能刷進去, 然後我要來來回回走三遍才行. 第二件是處理退房時, 前台同事不知道我已經預付了房間價錢, 還要我入住第一天時付了一次性的人民幣2500元押金, 到了最後退房時, 前台同事才知道是多收了本人的押金. 讚好的是”

“Room amenities indicated air-conditioning, but the room does not have air-conditioning. The room was warm and we had to open the window. I took a paper cup to take some tea to my room after our breakfast at the hotel cafe, but a young tall waiter stopped me and told me that the paper cup is only for people who buy takeway. I thought the paper cup does not cost much and the hotel should allow guests to use it after they finished their buffet breakfast. We has dinner at the cafe once. We ordered a……