“When I book this hotel, I specially request stay at higher floor. Unfortunately, I was finally stay at 2nd floor. The room is still ok but if hotel can really fullfil my requirement would be better.
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“This may be one of the best Renaissance Hotels I’ve stayed at. The staff and service have been really impressive.
I want to commend Salman, the Club Lounge staff member. He has been really friendly, always smiling, and has helped us a lot.”