“We have booked the shuttle in the wrong hotel and would miss our skiing class, but the owner is so helpful and tried her best to help us.
This is a very warm experience and we will remember this when every time we review this trip!
I will definitely recommend our friends to this hotel and would like to visit again ourselves as well. ”
“The property is ideal for groups snowboarding or skiing. A 15 minute walk from the Yuzawa-Gala gondola, which is also the train station. There is also a ski and snowboard rental place 100 metres down the road which offer reasonable pricing, good service and a bus/van drop off service.”
“It was great experience staying at this place. Right after we went to gala Yuzawa ski came back to the hotel and dipped ourselves into the large Ofuro in the basement. Smoking was not allowed inside or well outside the house so it was the only problem me and my friends faced during the stay but all in all we enjoyed our stay at the place. Place is warm and cozy. Recommend for friends and family or in groups over 5 people. ”
“Hotel is okay from a room/cleaniness. Check-in was a problem with both hotels.com and the actual check-in. Hotels.com doesn't handle international travel well as they didn't put in that the room we chose was double occupancy. It's not in our receipt which is telling me that it probably got lost in the email to the hotel. It's in the app but apparently that wasn't relayed to the hotel. When we checked in, the reception said it was for single occupancy although we paid the double rate already……
"We have booked the shuttle in the wrong hotel and would miss our skiing class, but the owner is so helpful and tried her best to help us.
This is a very warm experience and we will remember this when every time we review this trip!
I will definitely recommend our friends to this hotel and would like to visit again ourselves as well. "
