维多利亚州婚庆酒店

“I recently stayed at Windsor Hotel, which boasts a rich history of over 150 years, but unfortunately, my experience was far from satisfactory. Upon our arrival with two large pieces of luggage, we were greeted by a male staff member who promptly walked away to the restroom, showing no interest in assisting us. When we were checking out and walking to the door, the bellboy saw us but chose to walk away to assist other guests with their luggage for a ride in a Mercedes-Benz, leaving us to manage……

“entrance too hard to find”

“There were no slippers provided as stated in room description, although we requested for it the next day, the hotel did not even have a pair of slipper available, which was a bit disappointing. A bit of construction work is in progress outside of our terrace room. Overall the hotel is new and beautiful, the staff also welcomed us with a a bottle of wine and dessert for our honeymoon celebration.”

“Lovely calm and peaceful hotel set in beautiful vineyards. Very comfortable room (slightly overdone air con), great service and good breakfast. Easy location to get to lots of destinations of interest. Highly recommend.”

“Nice & prompt customer services! Beautiful view from our room Delicious food in their Eatery. The only bad thing is we awaked in the morning from the construction noises ”

“Lack of staff at reception for check-in. I checked in and being asked to obtain a credit card, when I am getting in, someone come to ask to solve a problem. I have been waiting patiently for few mins but not solved yet. And I drive the car out to wander around the site for another 20 mins and return. The staff is still talking to that person to solve the problem. I don’t want to be rude but I spent more than enough time in waiting for someone to cut me out and finish the check in finally at 8pm.……

“A lovely stay”

“酒店裝修美侖美奐，酒店前台服務態度親切有禮，房間整潔！十分滿意！早餐選擇種類多，同時可以欣賞城市觀景！很贊👍”