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“Vittoria Suites has been my go-to hotel during my annual trips to Kenya for the past eight years. I've even recommended it to friends and family as a "hidden gem" in Kisumu. When traveling with my family, however, I’ve usually opted for other hotels that I thought would be more kid-friendly, like Imperial Hotel (now Sarova Imperial) or Sovereign Hotel. This December 2024, I decided to stay at Vittoria Suites with my family since it was just for one night. To my surprise, this hotel keeps……

“They were very helpful, from the greeter at arrival, to the receptionist and the restaurant was great.”

“Nice environment with clean rooms and a hot shower. Friendly staff. Food prep was a little slow but the food was good. Enjoyed the stay. ”

“Very highly recommend for bleisure. Very conveniently located, has all major amenities required for a City Hotel and service is quite professional and hospitality top notch.”

“Friendly staff. Value for the money., a free upgrade Meals price were reasonable ”

“Check in east smooth ”

“Wish it had elevators, though”

“Very bad stay aske for more money on arrival fir no reason then gave up . Shoeed to room told no tv channels also internet not workiing . The next day we ask for room to be cleaned and clean towels . We ask 3 times duringthe day for this. Still.not leaned at 10.30pm gave up.asking . Supposed to stay 3 nights i cancelled the 3rd night still.no Internet. Really not s good stay ”

“Wifi wird angeboten, war aber nicht verfügbar, weil nicht bezahlt. Die Räume sind viel zu warm. El Paso Gardens hat einen wunderschönen Aussenbereich und Barbereich.”

“Great place to visit!!”

“A/C barely functional, no hot water, very nice pool though”

“I am a picky American traveler who has stayed in multiple hotels in Kisumu. The Pinecone has excellent value for its cost. The staff are very accommodating and tried hard to address any issue that arose. Specifically, the restaurant took a long time to prepare food but that it is because each meal is 'made to order'. It took nearly an hour to receive my soup order, but I when it finally came, I could tell it was made fresh and was absolutely delicious. The next evening, I placed my dinner order……