“Hidden gem is just that a hidden gem, it's location is easily walkable to the shops, restaurants, pub, the beach and much more. It's quiet enough with maybe a little noise from passing traffic, it's compact but comes with enough space for what you need and I couldn't have asked for a better host, communication was brilliant and she was happy to help with any issues I may have had. Will definitely stay again and recommend to anyone looking for a place to stay near the seaside.”
“We gas the first morning had till 11 am to have a hot drink. When hot water is on the boiler is very noisy.
The bathroom was too narrow and the towel hooks stcking out did not help. The oven did not smell right when lit and we did not use it.
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“Arrived at the property and called to check in. Was told that property was closed for refurbishment and I had to go to a different property managed by them 15 minutes away.
Got there and room was minimal and bare. Host was nice but it wasn’t an aparthotel as the original one was advertised as.
I left and booked a night at a local Travelodge instead. ”
“Astonishing.... accomodation cancelled by the host at 11am ON THE DAY OF OUR ARRIVAL, without any explanation given, host falsely claiming they didn't have our number to inform us”
“We had a wonderful stay, what a unique place with all conveniences catered for. We spent an evening at the fire pit toasting marshmallows (included in the fire pit package price).
The hosts are very friendly and accommodating, I would recommend Truly Kentish Holiday Lets.
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“Some of the basics were not provided on our stay so really wasn't worth the money.
Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that……
"Convenient location and good service. Staff are nice. Breakfast is good. Only thing is that their carparking space is limited in number and needs separate payment."
"The hotel has recently been refurbished but still has the ‘old’ side which you can select the room for stay if you are interested in this historic experience. Those rooms will be available for cheaper prices as well. I chose to stay at the ‘newer’ side for my accommodation this time as they are usually more comfortable for a good night sleep. I was correct and the room looks amazing and spacious too! What a wonderful refurbishment with great designs. Staff were also very helpful and friendly with the hospitality service. Their breakfast or dining area seems lovely although I took it outside instead as there’s so much to do and eat outside the hotel as well. I would loved to stay here once again if I come round for a visit once again. "