“The hotel location is very good nearby the riverside. but the cleanliness and sanitary condition wasn't acceptable. There are too many ants in the living room,bed room as well as in the kitchen. Then I informed the landlord and he brought the Insecticide to kill most of these ants, he apologized and explained due to the weather caused so many ants moving in the house, my boy was very scared and he felt very disgusting of it. In the early morning still few ants appears from time to time, they……
“Everything expected and more for a short break in York. Wonderfully appointed location, few minutes walking and ypu are in the heart of historic York. Serenity Inn the City matched tge description and photographs posted, excellent communication from the owner. ”
“Great base for us for a few nights away. Right on the river and the weather was glorious so we sat at the big windows and enjoyed the view. Right next to everything you need. Would recommend ”
“Although free parking is available, it is not on site parking, it's a 7 minute walk away. Access into the property is on the first floor (up a flight of stairs because the lift is out of order). The bedroom and bathroom are down a narrow spiral staircase, so I wouldn't recommend for anyone with mobility issues. The booklet in the apartment states that complimentary gin and tonic is available, that was not the case. The fridge/freezer was switched off at the wall and the power was in a hidden……
“Excellent stay, however a couple of observations. A broom or dustpan would have been useful to keep tidy. Missed having a table and chairs, obviously you have your reasons but a fold up could be a compromise ”
“The site is convenient, at walking distance to the city centre and tourist attractions. Facilities OK. We stayed for more than a week, the arrangements can be improved by having arrangements for exchange of towels. Generally good experience. Will return.”
“The host ignored my calls and I was left stranded after calling numerous times, they switched their phone off. I want a refund as I had to book alternative accommodation.
Very disappointed”
“Property in location very near city centre, communication with agent excellent, property does require some minor maintenance which the agent accepted and said they would address ( cracked floor tiles kitchen area, fridge door does not close properly, some stains on carpet area). Overall a good property in a great location.”
“I booked this on the strength of it's rating but found that a few things weren't quite right... Examples:
The door did not lock from the inside, there is an Ill fitting bolt on the door but the key was misaligned with the handle so could not be properly locked,
The bathroom window did not close fully,
There were a few cobwebs throughout the rooms and some dirt around the cupboard handle in the bathroom it had clearly only very briefly been cleaned
Hotels.com says checkin was 11am it's……
“Myself and my family with 2 young children stayed 4 nights. It was comfortable and had all the basics that we needed. I felt safe and quiet. They allowed us an early check-in. The location was absolutely fantastic and we could walk to everything. Thank you!”
“The property is in a great location, but is not kept in a great shape. Beds were super uncomfortable, you cold feel the mattress springs pooking you. The bathroom really need basic updates, a clean, mold free shower curtains would be enough ”
“Super cosy cottage with everything you could wish for. Super communication from Sue who kindly informed us that we were able to check in earlier than expected. Extremely comfortable and clean. Lovely village with amenities and buses to York. Park and ride option just a short drive away by a great designer outlet. The little touches including the milk and biccies were also very much appreciated.
My only issue was forgetting my phone charger (when will i learn???!!!!)
Thank you for a lovely……
“Ideal for a group of 3 friends. Simple check in after a 2 minute walk from the station. Easy access to town centre and local attractions and bars. Would recommend. ”
"The hotel is located 5 minutes from the station and quite close to the city center. There are also many delicious food nearby. All the staff are very friendly and helpful."