“One day before my family's planned arrival, I received a call from the operator's husband to say there was no hot water and he wanted to give me the opportunity to book an alternative stay. I understood this to mean a refund would be given in this event.
It was late to book elsewhere so initially my family agreed to go regardless but as no further communication was forthcoming despite several attempts I booked elsewhere. Despite Consumer protection laws clearly establishing that accommodations……
“Very well maintained apartment with good fixtures and well sized rooms. Had everything we could have needed and also a nice gift on arrival which was well received and indicative of the efforts made to make sure our stay was comfortable. Owner also very approachable before we arrived answering questions and even offering to go over and above to help us out with a request over early parking on site. Would highly recommend.”
“This property seems very good for short stays, its just around the railway station and close to an Aldi's. The only thing I didn't like is that they have a washer but not a dryer. Apart from that, we really liked our stay at the Grand Station!”
“The apartment is best located. It is spacious and clean. Its bed is cosy. Full equipped kitchen. Its staff is friendly. Everything is nice. But some of its hardware failed. The room temperature is controlled by a terribly designed electronic button which does not work easily. With great efforts and over 10 minutes, I slowly moved the cursor from 18.5 degree to 19.8 degree, since each time - if I succeeded in moving the screen’s little man into his box and ordered to move up room……
“The property was fabulous, just what we needed, my wife and 3 teenage granddaughters had a wonderful stay, peaceful, everything we needed was there, the host was brilliant, at the end of the phone when we called and great location for the city centre Christmas markets. No negatives from me! ”
“Area around property. Did not felt entirely safe. Toilets had broken seats. Kitchen only had knives. Sheet either not ironed or not changed. States sheets changed every two days. I was there five days and not change”