梅尔罗斯 住宿等级：3酒店, CNY611 起

“This is one of the best hotels I've ever stayed. Everything is excellent!”

“I do not like it”

“good”

“Great location”

“orignally, my fiance was told they couldn't find the reservation on either his or my name. However, that changed as soon as I walked in, gave my name, all of a sudden they found it. Then they told me they needed a card to charge for the room, since the card on file was "only to protect the reservation"... um what? so while i was trying to fix the issue, the desk person decided to speak over me and my mil, who I was on the phone with and I had to tell her to please be quiet. I couldn't even hear……

“Noise”

“The front manager was very monotone and unenthusiastic whenever we interacted. She also has difficulty communicating with guests in a timely manner, evidently shown when we tried to call the front desk but had to wait extremely long for her to just pick up. Hotel-wise, they didn’t have any slippers even when requested. The breakfast was also only mediocre at best. Nothing terrible, but nothing exciting either. All in all, it was a very average experience.”

“La recepciónista Lauren, hizo un excelente trabajo al reubicarnos a una habitación con servicio de baño para condiciones especiales, ya que estaríamos allí por una cirugía para mi esposo. Ella, nos mostró una nueva habitación y quería estar segura que estaríamos satisfechos, siempre demostró amabilidad y respeto! Gracias por contar con personas como ella, que realizan un excelente trabajo y tienen la mejor atención para el cliente.”