三亚 住宿等级：5酒店, CNY399 起

“房间还是很满意的”

“老牌的五星级酒店，设施略显陈旧，房间里的潮味有点重，可能因为在水边所以湿度比较大，房门的电子锁也出现了电池没电刷不开卡的情况，但服务员很快给解决了。早餐很好，服务也不错，性价比还是高的，推荐。”

“we felt welcomed at Ritz. Our room was clean and comfortable, carefully taken care of by Chen Dan Dan. Our three year old boy had great time at the kids club and swimming pools. Many kids friendly activities during our stay (Christmas ). Check in and check out was easy with Zhang Wen's help.”

“Very convenience. Just only few minutes walk to Haitang Tang Bay Mall.”

“机场高速40分钟就能抵达酒店，内饰非常喜欢，服务很好，无边泳池棒极了！”

“酒店房间设施旧了！很多地方都出现掉漆的现象！水龙头都是可以晃动的！该翻新一下了！”

“三亞最好的酒店。法國餐廳非常棒，而且再落沙灘邊上，欣賞日落美景一流。”

“capella的餐饮尤其是自助早餐无论在上海和三亚都令人印象深刻。泳池边的收费小屋非常喜欢，设计及温馨程度甚至超过客房。有两个遗憾的点：1.作为一个广东人，到了海南，在中餐厅里却基本都是粤菜，希望菜单可以多元化。2.入住时工作人员友好且快速的帮忙办理了延迟退房，但在退房当天2点后因房卡时效无法进入房间，电话联系了酒店前台后15-20分钟都没人过来解决并且我需要一只站在门口等待，是偶然路过的清洁工帮忙开的门。这一点在整个旅程的最后会让人多少有些不愉快。但总的来说有惊喜也有有失望，总体还是很推荐的。”

“酒店的前台服务水平很低，Check-in时间太长了，等了50分钟后有让再等40分钟，投诉了才终于在下午3：30以后进来房间。Check-Out明明有一键退房的安排，但前台服务员还让排队与Check-in的一起排队等。餐厅服务员问她拿餐巾，要了两遍，她居然就忘了，明明有Free早餐的，到了餐厅还要核实，而且第二天居然有核实。就算设施老旧点都好，但服务水平实在不达五星级的标准。”

“前台人員訓練不足,服務態度需加強！”

“The Breakfast is good.”

“- Wall power sockets were unsafe in 2/3 rooms on the same floor (sparks, burnt the charger, not stick on the wall) - Had to move room without any assistance at 12-1AM on the first night due to the wall sockets (we had to argue to move as well) - No smoke detectors - safety issue - also on a non-smoking floor (there’s definitely people smoking) - Room not cleaned properly - used cups not replaced or cleaned, cleaning staff continually forget to replace used amenities (eg. mosquito repellent) -……