“We found the property clean but lacking, certainly not "Superb". The decor was sparse e.g. bare light bulbs.
Negatives
Bathroom: no mirror, no towel rails, only one hand towel in the property for three.
Kitchen: Two sets of knives & forks for three, no large glasses or wine glasses, no fire blanket/extinguisher, no downstairs smoke alarm I could spot.
Small bedroom: no hanging space, one plug socket (used by lamp), only one half of a pair of curtains.
Large bedroom: two hangers on a……
“Very good hotel. It is a great experience of staying here when I joined a conference held in Newcastle upon Tyne. Good location, good service, good price and friendly staff.”
“Lovely building and grounds. Staff very pleasant and helpful. Food excellent with good choices. Unfortunately Willow room had no window and the bathroom was in need of some tlc and a new shower.”
“Our stay here was okay I mean we’ve been to worse places but as we arrived we were met with a hole in the floor between our 2 single beds. Then as we were going to microwave our food the microwave had mouldy food inside of it. The manager & cleaners did offer us a different room but we were settled by the time we found the food so we just stayed in our room. My husband went to lie on the sofa bed & the arm of the chair was hanging off. I went in the shower & the shower was hanging by a nail it……
“Fab little apartment. Really clean and ideal for a 3 night stay while my daughter was having surgery in the RVI - ideal location too.
Really friendly staff too.
”
“We booked this as a large group and it didn't disappoint. The apartments were well laid out with ample space in the living room areas. There was great cleanliness throughout and areas stayed at a nice temperature. The accomodation was really quiet at night and the key system although awkward at first was easier than keys. The location was also great with a short tram or 20min walk into town.
Only small gripes are that we would have liked more utensils/ crockery, it would also be nice if there……
“We had a good stay, when ringing for support to find the entrance and how to enter was very supported and sent all necessary details, free parking close by and isn’t too far a drive away from everything. Very quiet no banging through the night etc. ”
“Unfortunately, my experience staying at this property was below par. Two main issues, when I arrived the apartment (1) smelt terribly of damp, probably mainly to do with the fact that no windows were able to open.
I also found the apartment to feel quite unsafe, with the main building door only supported by a very wobbly Yale and an emergency exit fire door from one of the bedrooms straight outside which is also felt very unsafe during the night.
With these two main problems, there was also a……
Listed Stone Built Folly with original gothic features
Listed Stone Built Folly with original gothic features
Listed Stone Built Folly with original gothic features
Listed Stone Built Folly with original gothic features
Listed Stone Built Folly with original gothic features
Listed Stone Built Folly with original gothic features
Seaham
10.0 分,总分 10,绝佳,(170)
10.0/10
绝佳
(170)
“Fantastic place to stay! We stayed for three nights with our two children - they loved staying in "the castle". Really well furnished and had everything we needed. The views are fantastic and some great walks in the area. Easy to drive to Durham and the Beamish Museum. Highly recommended!”
“Cleaning was not good enough, webs in showers and mould.
Stains on sheets and the dishwasher was not working.
We was forced to pay for cleaning, despite all this.
Dont recommend this, we felt cheated on.”
“We didn't get the room we booked originally but our room was just what we needed. Thank you so much to everyone working there for their hard work making us feel so special. ”
“We had an amazing stay at the Manor House Hotel and Spa. We specifically wanted to stay in the historic house itself, and it did not disappoint. We stayed in Room 37, which, while traditional in style, was full of character—including a charming hidden bathroom that added to the unique experience.
Every member of staff we encountered was exceptionally polite and friendly, making us feel truly welcome. The spa was clean and well-maintained, with robes provided upon entry and secure lockers with……
"Extremely poor service and stay. We were given a smaller room than we had asked for (images do not match the actual state of the room), and the air conditioner is broken; we were provided with fans but we do not have proper ventilation in our room, causing the room to be very hot and stuffy, and after taking a shower the room becomes very damp. Television does not work, and the fans aren't very good. There are also insect stains on the bedding. Service is misleading, we were told that our check out was at noon however we were urged to leave as soon as 11am came by, asking to charge us for overstaying in the hotel. Our belongings were held at the lobby as well because of this, and the staff were reluctant to return our belongings.
Extremely disappointed at the service and conditions of the hotel, will not recommend it to anyone."