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“What I liked it’s that it’s beach property but the pool was not available don’t even know where it is located . There’s construction around as well. Not much custormer service if any at all . Has potential to be a great hotel like years ago .”

“Everything was beautiful. Staff was nice and kind with everyone and the pool was amazing ”

“Hugo’s location is superb, walkable in Old San Juan anywhere. Communication with property manager/owner was very prompt. Easy self check-in/out. My only complaint is that there were sands/something on the bed and towels when we arrived, which later found out to be likely from the ceiling. Hugo staff came in to change the sheets and replaced towels as requested very promptly. I was very pleased with this stay and would highly recommend Hugo and would definitely return. Bonus, paid parking……

“We (myself, husband and two sons) stayed here for a few days. The property is gorgeous! The cleaning ladies were super sweet and friendly. We would definitely stay here again!”

“Nice stay and amenities. Location was great too. Two concerns: air conditioning in the living room didn’t cool well and the air conditioning in the master bedroom was really noisy as if it were about to go out. Kitchen was well stocked with pots, pans and appliances (big and small). Showers were spacious (water was lukewarm) Beds were on slacks so be cautious when sitting on the bed. They were comfortable. Tv had multiple channels and apps. Grateful that the access to the upper rooms……

“Amazing staff”

“Everyone is very friendly, staff and neighbors. The property is well maintained and very clean. ”

“Bery good place clean safe the room 👌 A+”