“Great place to relax and use as base when starting trip in Pretoria area. Service was super efficient and attentive without being intrusive. Communication was equally great with both Wilma and Jolene prior to arrival and they were amazingly accommodating when I had issues with reservation at another property for Christmas day and needed to check-in a day early (truly saved the day) ”
“Beautiful setting, friendly staff. Room was spacious, bed comfortable with a nice solid mattress. Large shower. Everything spotless.
The only small negative was that the only two point plugs in the room were where the bed lamps were plugged into. In this age most chargers of electronic equipment require a two point plug. The room had sufficient normal three point plugs though, if one had known to bring an adapter.
Breakfast was fantastic.
Real value for money from this hidden gem.”
“A beautiful property set in a secluded wooded area. Certainly different having guinea fowl in the foliage. The rooms are stunningly large. My friend who was local to it was in total awe of it. It is highly recommended to stay there. ”
“A convenient base for what I needed. Staff were super friendly and helpful. It’s fairly dated for design and decor but that possibly reflects in the price. The bathroom is about as compact as you can get and the shower is small - I kept knocking the water mixer to “off” while showering. Quiet considering its location. Duvet incredibly heavy for the current weather. No fridge, but plenty of ice available . ”
“There was a double booking. J'cups said that they have closed their account with hotels.com. However, they still managed to take bookings. Helen found us alternative accommodation for two nights, which I feel was not quite on par with what we received at J'Cups. We spent 1 night with J'Cups and then two nights with another accommodation and then two nights again with J'Cups. I would just make sure not to book via hotels.com again as they have no way of communication channels where these types……
“Will never stay there again. Aircon was not working, did not even make an effort to help with the room being cold. Had to sleep with a jacket, as there are not even extra blankets in the room. The bed was not made with a lot of effort, my 10year old cousin would do it better.
The breakfast was horrible, food was raw, had to send it back, had to ask for juice and glass and we still waiting for it.
Being 6 friends, where 4 of us are in travel we will never send our customers there.
Someone……
“The Castello di Monte is superbly located with amazing views across the city.
The rooms are spacious and very comfortable and we would very happily stay here again.”
“C'était un sejour merveilleux!!
Le confort absolu de la chambre et le service impeccable de l'ensemble du personnel !!
Il ya tellement de petites attentions que l'on a l'impression d'être des personnes exceptionnelles.
On a une vue imprenable sur pretoria et l'union building depuis la terrasse depuis la terrasse de l'hôtel.
Dans un quartier très calme mais pas besoin de sortir le soir , le restaurant propose une splendide carte avec des mets savoureux et de très bon cocktails !
”
“We loved the experience, from the moment we arrived till the moment we left.
Everything was first class from the staff to the rooms and the food.
Stunning venue, secure parking, beautiful rooms, amazing breakfast and the friendliest staff we've ever met.”
“Spacious room with kitchenette and private car parking behind electronic gate. Very safe neighborhood. Excellent room facilities. Staff very friendly and owner very helpful with recommendations. ”