“The room is so comforable that we loved to stay rather than go outside.
Nice services,. friendly and helpful.
It's better to visit again but not during CNY since shops are closed.”
“Construction going on downstairs at the time I was staying so there're no front desk, only the security guy. The apartment was new, comfy bed but be aware that the smell from the bathroom sewage was so terrible so be aware of this smell before check in or it could make you sick. ”
“It was an absolutely brilliant apartment in Westlake Hanoi. I loved the room and the service. The room even got a washing machine and tumble dryer for cleaning my things. Such a incredible experience”
“Very good service from staff! Even helpong golf reservation. Good hints of near by restaurants. Nice shop in downstairs, open 24/7.
Breakfast delivered to room, very tasty.
I will be back!”
“J’ai réserver pour 3 nuit,
Je préviens à l’avance que je vais arriver tard, mais il y a écris réception 24/24 donc pas de soucis. Je n’ai pas eu de réponse de l’hôtel.
Donc comme prévu, j’arrive aux alentours de 2h du matin.
Nous avons dû sonner, et toquer afin que le réceptionniste se réveille car il dormais dans le hall de l’hôtel.
Donc il cherche notre réservation, il était très fatigué, il ne trouve pas, il apelle quelqu’un qui ne décroche pas, il va réveiller quelqu’un d’autre. Au bout……
"The hotel is beautiful. Everything looks like new. The roof bar is value for money. It's not easy to find a great view from the top of the building. Also, staffs are really helpful. They whatsapp me about the arrangement before the day I checked in, and offer help 24/7. Such a good team. "
"We booked to stay here at the last minute and got a great deal online. Our check in was prompt and friendly and the room was clean with a balcony and good air con. We only stayed for one night but would happily have stayed longer, the roof terrace was great for a couple of happy hour beers and a tasty lunch. All staff were friendly and helpful. Breakfast was basic but adequate for the price! Overall a great value hotel and in a good location to explore Hanoi."