“Very good hotel near the beach! The room was clean and comfortable. You can spend one day totally at the hotel to enjoy the beach and also the nice swimming pool in the hotel. Towels are provided.”
“Was a really great and wonderful resort very peaceful and laid back and a lot of locals was really nice to immerse myself into the local culture and explore the history in the area like El Meco wonderful friendly staff and services when I come back to Cancun I would stay here again ”
“Coming into the area make it look more attractive, cleaner so people can feel safer.
Bigger signs to locate the Warehouse, got lost looking for the place. ”
“A fabulous place , pool and facilities really lovely, easy parking for golf carts, friendly staff and the beach is divine great for families wanting to share a unit but not a bedroom. Grocery store is close. In room water dispensary. ”
“There's nothing i didn't like we love everything about that place cleanest,quiet relaxing nice pool area nice security good accommodation lovely lovely place highly recommend if you are looking for peace and quiet and not far from airport or shopping very convenient ”
“The property and the staff at icaco were absolutely amazing. One of the most relaxing vacations my wife and I have done. It was convenient, comfortable , and very well maintained. We watched the sunset from the pool deck and sunrise and sea turtles from our balcony. The girls which gave us massages were just as amazing. This was our 2nd trip to Isla and it has become one of our favorite destinations. We will be back and we will definitely stay at icaco again. Thanks for the great memories”
“Mi experiencia en este hospedaje fue simplemente excepcional. Desde el primer momento, el personal se mostró amable y atento, asegurándose de que cada detalle estuviera cubierto para que nuestra estancia fuera perfecta. Es perfecto tanto para viajes de descanso como de trabajo. ¡Volveré sin pensarlo dos veces!”
"While most of the hotel staff were warm and welcoming, our experience at the steakhouse on November 10, 2024, was disappointing. Some staff, particularly an older female server and a curly-haired male server, were rude and impatient.
When one friend briefly left for the restroom, the older female server refused to take our order, insisting we wait for them to return. Despite explaining we could order for our friend, she rudely walked away after urging us to hurry them up. Later, when another friend finished their meal and tried to order again, the curly-haired male server called the older female server to assist, but she seemed unwilling. When yet another friend tried to order an additional dish, the older female server refused, claiming we could only order twice—a rule we were not informed of beforehand.
Despite the poor service, we left a tip. Initially, I liked this hotel, but this experience ensures I won’t return. I hope future guests won’t face such unpleasant treatment and will be served with respect and warmth. "