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"Hotel facilities were ok and moderate, I know what I paid for for an IHG group hotel. But the problem is front dest staff are very rude and reluctant to assisit. We arrive very late for late check-in but when requested to keep luggages in reception for next day morning pick up (as we are leaving/check-out in early morning, there's no meaning for us to bring a lot of luggages into our room at that late), But staff are not helping, and directly very harsh and reject us, also very in-polite. This is amont worst service for all the hotels I stayed on Hotels.com"