预订基佳基特酒店宾馆住宿限时优惠

“First of all, we had a hard time finding the address as it was not the exact location as shown in the website. Secondly, i have been calling the number from the website to confirm the exact location and when i got an answer, the lady was so rude-until i asked if it was the hotel’s number, she suddenly changed her tone of voice(so much of customer service/etiquette), then she did not update her email to confirm we booked for 2 family rooms; and lastly, the rooms smelled/reeking of smoke, light……

“The r00m was not clean the cl0th closet was not clean and had not been clean in some time from topto bottom and there was no toilet set on the toilet in the first room and when i tolld them about it they moved me to another room and the toilet set there was was no good also overall i would not remain this hotel to any one i know and the room do not look like the picture they appetize”

“We reserved 2 family rooms and they tried to give us a family room and 2 twin beds. The toilets in one of the rooms did not have a working flusher, the family room had steep stairs to the bathroom. One of the rooms reeked of cigarette smoke!! People were milling around in front of there rooms, almost as if the air conditioner was not working. The place was DIRTY and I mean dirty!! The outside was dirty and the rooms were dirty!! The linens did not look like they have been changed! The bathroom……

“The pictures posted at Hotels.com is totally different from the real or actual picture of the resort. The bridge is collapsed, no water in the swimming pool, no power or electricity, no backup power, limited food, rooms not well maintained, rooms not safe, jacuzzi is rusted, overall rate: worst hotel or resort. We can’t cancel our stay, we just left and get a new hotel to stay. Club Tara should not be operated and should be reported to Tourism or city because it’s really unsafe. Hopefully I……