“Location is convenient, walkable to old town area. Located in a quiet street. Everything's ok, but not outstanding. Some staff very nice and helpful. Overall, its worthwhile to stay.”
“Safe in room didn't work at first but got it settled later after staff passed us two sets of keys to reset (poor service). Not much of a welcome. An old-style accommodation, cosy but frills-less. Pool is really small. ”
“Nice location - All famous restaurants are in walking distance. However, the room , especially the bedroom, was having moldy smell, even we turned the aircon on.
The smell should come from the pillows or the mattress.”
“The room is spacious and very clean, with beautiful and relaxing views. The host is friendly and communicates actively, making the stay even more pleasant. Highly recommend!”
"I believe Citadines is a name that stands for quality. I previously stayed at one of their properties in Singapore and had a great experience, so choosing Citadines Tanjung Tokong Penang this time was absolutely the right decision.
The room was clean, spacious, and well-equipped with a stovetop, microwave, sink, and other practical amenities—making the stay very convenient. The staff were polite and always ready to assist. I encountered some issues with my room key and had a request for a late check-out, and Mr. Adzim handled everything with great care and professionalism, offering clear explanations and prompt assistance throughout.
When I checked out, the staff were incredibly helpful in loading my luggage into the Grab car. The hotel is also ideally located, with a supermarket, shopping mall, restaurants, and a food court all nearby.
Highly recommended for anyone visiting Penang!
"
