海宁莎玛

"very nice"

"服務到位 精緻優雅 雖然隨時間勢必老舊 但乾淨整潔 無可取代的最佳位置"

"非常好的酒店 位置极佳 非常推荐"

"服務很好，貼心，有家的感覺"

"Excellent service. Value for money"

"Very good hospitality from the front desk to dining services."

"Heavy cigarette smell in the room. Someone smoke in next room and the smell go into my room. Have complained to Hotel. They do nothing but try to comfort me to offer room change. They are unwilling to find out root cause to stop it. The way they handling complaint is not deserved 5 star rating. The ventilation system is extremely poor. The smoke detector cannot detect smoking inside the room. Extremely disappointed. "

"非常方便，酒店員工很友善，附近很多商場，又近西湖"

"這個地點一流，適合去西湖旅行的首選。主因平及住地方較大。"