“The hotel location is very good nearby the riverside. but the cleanliness and sanitary condition wasn't acceptable. There are too many ants in the living room,bed room as well as in the kitchen. Then I informed the landlord and he brought the Insecticide to kill most of these ants, he apologized and explained due to the weather caused so many ants moving in the house, my boy was very scared and he felt very disgusting of it. In the early morning still few ants appears from time to time, they……
“Everything expected and more for a short break in York. Wonderfully appointed location, few minutes walking and ypu are in the heart of historic York. Serenity Inn the City matched tge description and photographs posted, excellent communication from the owner. ”
“Excellent stay, however a couple of observations. A broom or dustpan would have been useful to keep tidy. Missed having a table and chairs, obviously you have your reasons but a fold up could be a compromise ”
“Great base for us for a few nights away. Right on the river and the weather was glorious so we sat at the big windows and enjoyed the view. Right next to everything you need. Would recommend ”
“Although free parking is available, it is not on site parking, it's a 7 minute walk away. Access into the property is on the first floor (up a flight of stairs because the lift is out of order). The bedroom and bathroom are down a narrow spiral staircase, so I wouldn't recommend for anyone with mobility issues. The booklet in the apartment states that complimentary gin and tonic is available, that was not the case. The fridge/freezer was switched off at the wall and the power was in a hidden……
“The site is convenient, at walking distance to the city centre and tourist attractions. Facilities OK. We stayed for more than a week, the arrangements can be improved by having arrangements for exchange of towels. Generally good experience. Will return.”
“needed a well needed rest after a busy year.After a long search of hotels around york we found this beautiful cottage just outside york,and needless to say it was just what we needed.lovely cottaged estate.we booked the 3 bedroomed cottage,fairview i think it was called.beautiful inside and out.no expense spared on the inside,very relaxing.we are already thinking about booking next year.would highly recommend.”
“Myself and my family with 2 young children stayed 4 nights. It was comfortable and had all the basics that we needed. I felt safe and quiet. They allowed us an early check-in. The location was absolutely fantastic and we could walk to everything. Thank you!”
“Never stay here. Was filthy looked like a crack house no communication at all.
Had to find somewhere else last minute for 5 people as I wouldn’t put my worst enemy in this house! ”
“Property in location very near city centre, communication with agent excellent, property does require some minor maintenance which the agent accepted and said they would address ( cracked floor tiles kitchen area, fridge door does not close properly, some stains on carpet area). Overall a good property in a great location.”
“SCAM!!! DO NOT STAY HERE!!
Paid for my sons birthday weekend away (4y.o) drove 2.5 hours to get here and the host didnt send us entry code to the apartment so couldnt get in. Expedia confirmed all booking, tried to contact the host but blocking my calle. Texts delivered and left voicemails asking to call us but had no reply. Took our money and put a case with expedia and they refused to refund ao had to contact fraud department with my bank and pay for a hotel late at night instead!! Ruined……
“I booked this on the strength of it's rating but found that a few things weren't quite right... Examples:
The door did not lock from the inside, there is an Ill fitting bolt on the door but the key was misaligned with the handle so could not be properly locked,
The bathroom window did not close fully,
There were a few cobwebs throughout the rooms and some dirt around the cupboard handle in the bathroom it had clearly only very briefly been cleaned
Hotels.com says checkin was 11am it's……
“The property is in a great location, but is not kept in a great shape. Beds were super uncomfortable, you cold feel the mattress springs pooking you. The bathroom really need basic updates, a clean, mold free shower curtains would be enough ”
“This holiday home is the most perfect myself and partner have booked. The decor is absolutely amazing and a lot of thought had been put into it by the owners. It is impossible to pick any faults. The home was clean and high standard and quality of equipment and furnishings. Studying the ‘quirky’ decor was an enjoyable time spent. Simon and Lynne were so friendly without being intrusive. The advert does not do this place justice, it was above and beyond our expectations and we shall be back ”
“Super cosy cottage with everything you could wish for. Super communication from Sue who kindly informed us that we were able to check in earlier than expected. Extremely comfortable and clean. Lovely village with amenities and buses to York. Park and ride option just a short drive away by a great designer outlet. The little touches including the milk and biccies were also very much appreciated.
My only issue was forgetting my phone charger (when will i learn???!!!!)
Thank you for a lovely……
“This place was so well cared for and you could tell they cared for the property. It had everything you needed and was so incredibly peaceful. Wonderful communication and will most certainly return.Excellent value!”