“The hotel employees are very friendly and efficient. The perfect facilities of the hotel made the staying comfortable. The spa pool is my most favorite. There is a Vons across the street with some little restaurants around. I’ve recommended the hotel to my friends.”
“We stayed for four days and three nights, and our experience was truly outstanding. From the flavorful meals to the sparkling clean pool, the well-maintained environment, and the reliable shuttle service—every detail was thoughtfully handled and exceeded expectations.
The only aspect that could use improvement was the service attitude of the night shift front desk staff, who came across as less welcoming compared to the daytime team. A bit more warmth and attentiveness during the night would……
“We really enjoy staying at the Hotel. Hotel is very nice, clean and smells really good. Front Desk people are very nice, accommodating and very friendly. Area is walking distance to Universal Studio and City Walk. Free juice and coffee. Bed is comfortable and room is clean. My only complaint is that the room is too dark. ”
“This stay really surprised me, in the best way possible One of the best places I’ve ever stayed at - everything looked beautiful and the experience was fantastic. My family could not agree more.
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“Amazing food, the staff is beyond friendly, and the bed is super comfortable. You also feel like you’re outside of the city, even though you’re in the heart of West Hollywood.”
“My friend and I only stayed for one night but Simon at the front desk was amazing and helpful and Luis was our driver on the shuttle bus. He was so friendly! Gave us great advice on what get at Porto's for breakfast the next morning and made sure we knew where to be when he picked us up that night!! Will definitely stay there again!!! Thanx guys!! YOU ROCK!!!!! Amanda and Diane : )”
"We stayed for four days and three nights, and our experience was truly outstanding. From the flavorful meals to the sparkling clean pool, the well-maintained environment, and the reliable shuttle service—every detail was thoughtfully handled and exceeded expectations.
The only aspect that could use improvement was the service attitude of the night shift front desk staff, who came across as less welcoming compared to the daytime team. A bit more warmth and attentiveness during the night would truly elevate the guest experience.
Overall, this hotel is a fantastic choice for families visiting Universal Studios Hollywood. The facilities are family-friendly, the atmosphere is relaxed yet vibrant, and everything is conveniently located. Strongly recommended for a comfortable and enjoyable family getaway!"
